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Give Students What They Want with Self-Service Options: Choice, Immediacy and Personalization

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Exceptional customer service begins way before a student even realizes a need. Through proactive outbound interactions and self-service options, you can give your students answers right when they need them.

Leverage our turnkey self-service portal to eliminate hassles for your end users. Make searching for help easy. Give students a way to track key pieces of information without having to make lengthy phone calls. Give your students the type of experience that reinforces school pride and creates students who will actively promote your school.

Students today want answers to questions on their terms and devices—immediately. Our Product Development team has spent many years and millions of dollars investing in the development of a middleware that can offer the industry’s best service for students.

DIY Service Portal Components:

  • Google-Like Keyword Search Functionality
  • Status Tracker Widgets for Financial Aid and Admissions Self-Service
  • Universal Authentication for Customers
  • Bb Learn Building Blocks and Integration
  • Extensible Web Help Center
 
 

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Financial Aid Status Tracker

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Learn about our self-service solution to answer the most common financial aid status inquiries. Watch the presentation >